Refund policy

Returns – No Quibble Guarantee

We hope you love your order, but if you’re not completely satisfied, you can return it to us for a refund.

Please let us know within 14 days of receiving your order that you wish to return it, and send the goods back within the following 14 days.

Items should be returned in their original condition. Customers may examine goods as they would in a shop, but we may make a reasonable deduction from the refund if the value of the goods has been reduced by handling beyond what is necessary to establish their nature and characteristics.

Return Delivery Costs

  • Return postage for change-of-mind returns is normally your responsibility.
  • Please obtain a Proof of Posting when returning an item. This is available free of charge from your local Post Office.
  • If you return your entire order for a refund, we will refund the cost of standard delivery, where applicable. If you requested an upgraded delivery option, we will refund only up to the value of our standard delivery fee.
  • If an item is faulty, damaged or incorrectly supplied, please contact us before returning it and, if possible, include a photo showing the issue. Depending on the situation, we may be able to offer a replacement, partial refund or full refund without requiring you to return the item.

Return Address

Calder Crystals
Marshall Hall Mills
Elland Lane
Elland
West Yorkshire
HX5 9DU
United Kingdom

Your Statutory Rights

This returns policy does not affect your statutory consumer rights.

Refunds

Once we receive your returned items, we will process your refund as soon as possible.

For cancellations covered by UK distance-selling legislation, refunds will be issued within 14 days of receiving your returned goods or receiving evidence that you have sent them back, whichever is earlier.

Refunds will normally be issued to your original payment method. Please allow additional time for your payment provider to process the refund.

Questions?

If you have any questions about delivery or returns, feel free to contact us — we’re always happy to help.