Privacy policy

Privacy Policy

Last updated: 27 September 2026

Calder Crystals is committed to protecting your privacy and handling your personal information fairly, securely and transparently.

This Privacy Policy explains how we collect, use, share and protect your personal information when you visit our website, create an account, make a purchase, contact us or otherwise interact with our services.

Our online retail store, www.caldercrystals.com, is powered by Shopify, which enables us to provide our products and services to you.

This Privacy Policy applies to our retail website and the personal information we process in connection with our retail and direct wholesale activities.

Where you purchase from us through our Faire wholesale store, Faire's own Privacy Policy also applies to the personal information it collects and processes through its platform.

1. Who We Are

Calder Crystals is operated by:

Ming Crystals Ltd

Marshall Hall Mills
Elland Lane
Elland
HX5 9DU
United Kingdom

For any privacy or data protection enquiries, please contact us at:

Email: info@caldercrystals.com

Website: www.caldercrystals.com

For the purposes of applicable UK data protection legislation, Ming Crystals Ltd is the data controller responsible for the personal information covered by this Privacy Policy.

2. Personal Information We Collect

We collect personal information when you visit our website, browse our products, create an account, place an order, contact us or otherwise interact with our services.

The information we collect depends on how you use our website.

Device and Usage Information

When you visit our website, we may automatically collect certain information about your device and browsing activity, including:

  • IP address;
  • browser type and version;
  • device type and operating system;
  • time zone;
  • pages visited;
  • products viewed;
  • referring websites or search terms;
  • interactions with our website;
  • approximate location derived from your IP address; and
  • cookies and similar technologies.

This information helps us understand how customers use our website, maintain its functionality and security, and improve the shopping experience.

Customer and Order Information

When you place an order, create an account or contact us, we may collect:

  • your name;
  • business name, where applicable;
  • billing address;
  • delivery address;
  • email address;
  • telephone number;
  • order details;
  • purchase history;
  • payment status;
  • transaction information;
  • returns and refund information; and
  • communications between you and our team.

We use this information to process your orders, provide customer support and manage our relationship with you.

Customer Account Information

If you create a customer account, we may also process information associated with your account, including your saved addresses, preferences and purchase history.

Customer account authentication and related information may be processed through Shopify's customer account services.

Payment Information

When you make a purchase, your payment information is processed securely by Shopify Payments or another payment provider available at checkout.

We receive the information necessary to confirm and manage your order, such as payment status, transaction details and, where applicable, limited payment method information.

We do not directly store customers' full payment card numbers or card security codes.

Payment providers process payment information in accordance with their own privacy and security policies.

3. How We Collect Personal Information

We collect personal information in several ways.

Directly from You

For example, when you:

  • place an order;
  • create a customer account;
  • contact us with an enquiry;
  • subscribe to marketing communications;
  • request a refund or exchange; or
  • enquire about wholesale purchases.

Automatically Through Our Website

We may collect certain information through:

  • cookies;
  • log files;
  • web beacons;
  • pixels;
  • analytics technologies; and
  • Shopify's ecommerce and security technologies.

From Service Providers

We may receive relevant information from service providers involved in operating our business, such as payment providers, delivery companies and Shopify.

Where applicable, we may also receive information from other platforms through which you choose to purchase our products.

4. How We Use Your Personal Information

We use your personal information for the following purposes.

Processing and Fulfilling Orders

We use your information to:

  • process purchases and payments;
  • prepare and dispatch orders;
  • arrange delivery;
  • provide invoices and order confirmations;
  • manage returns, exchanges and refunds; and
  • communicate with you about your order.

Customer Service

We use your information to:

  • respond to enquiries;
  • resolve order issues;
  • provide product information;
  • assist with returns and refunds; and
  • maintain our relationship with you.

Customer Accounts

Where applicable, we use your information to create and manage customer accounts, maintain purchase history and provide account-related services.

Website Improvement

We may use information about how visitors interact with our website to:

  • understand customer interests;
  • improve website navigation;
  • identify technical problems;
  • improve our products and services; and
  • analyse website performance.

Security and Fraud Prevention

We may use personal information to:

  • detect and prevent fraudulent transactions;
  • protect customer accounts;
  • maintain website security;
  • investigate suspicious activity; and
  • protect our business and customers.

Marketing Communications

Where permitted by law, we may use your information to send you updates about our products, new arrivals, special offers and other relevant news.

Where consent is required, we will obtain it before sending marketing communications.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email or contacting us directly.

Unsubscribing from marketing communications will not prevent us from sending essential messages about your orders or customer account.

Legal and Regulatory Requirements

We may process your information where necessary to comply with legal obligations, including accounting, taxation, consumer protection and data protection requirements.

5. Our Lawful Basis for Processing Personal Information

Under the UK General Data Protection Regulation (UK GDPR), we must have an appropriate lawful basis for processing your personal information.

Depending on the circumstances, we rely on the following lawful bases.

Performance of a Contract

We process personal information where necessary to fulfil our contract with you.

For example:

  • processing your order;
  • arranging delivery;
  • managing payment;
  • handling returns and refunds; and
  • providing customer support relating to your purchase.

Legal Obligations

We process personal information where necessary to comply with our legal responsibilities.

For example:

  • maintaining accounting and tax records;
  • complying with consumer protection requirements; and
  • responding to lawful requests from authorities.

Legitimate Interests

We may process personal information where necessary for our legitimate business interests, provided these do not override your rights and freedoms.

Our legitimate interests include:

  • maintaining the security of our website;
  • preventing fraud;
  • improving our products and customer experience;
  • responding to customer enquiries;
  • managing our business operations; and
  • understanding the performance of our website.

Consent

Where required by law, we rely on your consent.

This may include:

  • certain marketing communications;
  • non-essential cookies; and
  • certain analytics or advertising technologies.

You may withdraw your consent at any time.

Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.

6. Sharing Your Personal Information

We do not sell customer contact lists or personal information to third-party data brokers.

We may share personal information with trusted service providers and other organisations where necessary to operate our business, provide our services or comply with legal obligations.

These may include:

  • Shopify, our ecommerce platform and website hosting provider;
  • Shopify Payments and other payment providers;
  • delivery companies, including Royal Mail and other shipping providers;
  • Faire, where you choose to purchase through our wholesale platform;
  • analytics and marketing service providers, where applicable;
  • IT and website support providers;
  • professional advisers, including accountants; and
  • government authorities or regulators where legally required.

We only share personal information where there is an appropriate purpose and lawful basis for doing so.

Some third-party services may process personal information in accordance with their own privacy policies.

Our Relationship with Shopify

Our online retail store is powered by Shopify, which processes personal information to provide ecommerce, payment, security and related services.

We have enabled Shopify Network Intelligence. This allows Shopify to securely use customer information collected through interactions with our store, alongside information from interactions with other merchants and Shopify, to provide enhanced services. These include improvements to Shopify's products, personalised shopping experiences, fraud prevention and advertising features.

Information may be shared with Shopify and relevant service providers in other countries to deliver these services.

Where required, we obtain your consent before using non-essential cookies and similar tracking technologies. You can manage or withdraw your cookie consent through our website's cookie preferences.

Depending on your location, you may also have additional rights to opt out of certain data sharing or targeted advertising.

Shopify may process certain information as an independent data controller when providing these enhanced services.

For more information about Shopify's privacy practices and how to exercise your rights, please visit:

Shopify Consumer Privacy Policy

Shopify Privacy Portal

7. Wholesale Customers

We also supply wholesale customers through our Faire wholesale store and by direct enquiry.

You can visit our wholesale store at:

https://caldercrystals.faire.com/

If you purchase from us through Faire, your personal and business information may be processed by Faire in accordance with its own Privacy Policy.

If you contact us directly regarding wholesale enquiries or orders, we may collect:

  • your name;
  • business name;
  • business contact details;
  • billing and delivery information;
  • order details; and
  • information necessary to respond to your enquiry or fulfil your order.

We use this information to manage wholesale enquiries, process orders and maintain our business relationship with wholesale customers.

You can contact us directly at info@caldercrystals.com for wholesale enquiries.

8. International Transfers

Some of our service providers, including Shopify and certain payment, technology and analytics providers, may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we take appropriate steps to ensure that it receives protection in accordance with applicable UK data protection law.

Depending on the destination and circumstances, these safeguards may include:

  • UK adequacy regulations;
  • the UK International Data Transfer Agreement;
  • the UK Addendum to the European Commission's Standard Contractual Clauses; or
  • other transfer mechanisms permitted under applicable law.

You may contact us if you would like further information about the safeguards relevant to an international transfer of your personal information.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

  • fulfilling orders;
  • maintaining customer accounts;
  • providing customer support;
  • complying with legal, accounting and tax requirements;
  • resolving disputes;
  • preventing fraud; and
  • enforcing our agreements.

The period for which we retain information depends on the nature of the information, the purpose for which it was collected and applicable legal requirements.

We generally retain relevant business and accounting records for at least six years, or longer where required by law.

Other information is retained for as long as necessary for the relevant purpose, taking account of any applicable legal obligations.

When personal information is no longer required, we securely delete or anonymise it, subject to any continuing legal requirements.

10. Your Data Protection Rights

Under UK GDPR, you have certain rights in relation to your personal information.

These rights are subject to applicable legal conditions and exceptions.

Right of Access

You may request a copy of the personal information we hold about you.

Right to Rectification

You may ask us to correct inaccurate or incomplete personal information.

Right to Erasure

You may request that we delete your personal information in certain circumstances.

Please note that we may need to retain certain information to comply with legal obligations, such as accounting and tax requirements.

Right to Restrict Processing

You may ask us to restrict how we use your personal information in certain circumstances.

Right to Object

You may object to certain processing of your personal information, including processing based on legitimate interests.

You have the right to object at any time to the processing of your personal information for direct marketing purposes.

Right to Data Portability

Where applicable, you may request to receive certain personal information in a structured, commonly used and machine-readable format.

Right to Withdraw Consent

Where we rely on your consent, you may withdraw it at any time.

Exercising Your Rights

To exercise any of these rights, please contact:

info@caldercrystals.com

We may need to verify your identity before processing your request.

We will respond to your request within the timeframe required by applicable data protection law.

For certain information processed independently by Shopify, you may also exercise relevant rights through:

https://privacy.shopify.com/en

11. Data Protection Complaints

If you have concerns about how we collect, use, share or protect your personal information, we would appreciate the opportunity to resolve them.

You can raise a data protection complaint by emailing:

info@caldercrystals.com

Alternatively, you can write to:

Calder Crystals
Marshall Hall Mills
Elland Lane
Elland
HX5 9DU
United Kingdom

Please provide as much detail as possible about your concern so that we can investigate it appropriately.

We will:

  • acknowledge receipt of your complaint within 30 days;
  • investigate your concerns fairly and appropriately;
  • keep you informed of progress where appropriate;
  • communicate the outcome without undue delay; and
  • maintain a record of your complaint and our response.

If you remain dissatisfied, you have the right to complain to the Information Commissioner's Office (ICO), the UK's independent data protection regulator.

The ICO can be contacted through:

https://ico.org.uk

You do not have to contact us before raising a complaint with the ICO.

12. Cookies and Similar Technologies

Our website uses cookies and similar technologies to support its operation, improve your browsing experience and understand how visitors interact with our website.

Cookies are small text files stored on your device when you visit a website.

We may use the following categories of cookies.

Essential Cookies

These are necessary for our website to function properly.

They may support:

  • shopping basket functionality;
  • checkout;
  • customer accounts;
  • security;
  • fraud prevention; and
  • remembering essential website settings.

Analytics Cookies

These help us understand how visitors use our website, such as which pages and products are viewed.

Where required, these cookies are used only with your consent.

Marketing and Advertising Cookies

Where enabled, these may help us understand the effectiveness of our marketing and provide more relevant advertising.

Where required by law, we will obtain your consent before using non-essential marketing and advertising cookies.

Managing Your Cookie Preferences

When you first visit our website, you may be asked to choose your cookie preferences through our cookie consent banner.

Where available, you can review or change your preferences through our website's cookie settings.

You can also manage or delete cookies through your browser settings.

Please note that disabling certain cookies may affect the functionality of our website.

13. Marketing Preferences

If you subscribe to our marketing communications, we may contact you about new products, special offers and other Calder Crystals news.

You can withdraw your consent or opt out of marketing communications at any time.

To unsubscribe, you can:

You may continue to receive essential transactional communications relating to your orders, payments or customer account.

14. Third-Party Websites and Links

Our website may contain links to websites or services operated by third parties, including Faire, payment providers and social media platforms.

If you follow a link to an external website, we encourage you to review its privacy policy before providing personal information.

We are not responsible for the privacy practices of websites or services that we do not operate or control.

15. Children's Privacy

Our website and services are intended for customers who are legally able to make purchases or who are purchasing with the involvement of a parent or guardian.

We do not knowingly collect personal information from children for marketing purposes.

If you believe that a child has provided us with personal information inappropriately, please contact us at info@caldercrystals.com so that we can investigate and take appropriate action.

16. Security of Your Personal Information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

These measures include using reputable ecommerce and payment service providers and limiting access to personal information to those who need it for legitimate business purposes.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

We encourage customers to keep their account login details confidential and contact us if they suspect unauthorised activity involving their account.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

  • changes to our business operations;
  • changes to our website or ecommerce platform;
  • changes to our service providers;
  • changes to applicable laws or regulatory guidance; or
  • improvements to our privacy practices.

The latest version will be published on this page with an updated revision date.

Where required by law, we will provide additional notice of material changes.

18. Contact Us

If you have any questions about this Privacy Policy, how we handle your personal information or your data protection rights, please contact us.

Calder Crystals
Ming Crystals Ltd
Marshall Hall Mills
Elland Lane
Elland
HX5 9DU
United Kingdom

Email: info@caldercrystals.com

Website: https://www.caldercrystals.com/